Three Palms Media – Master Terms and Conditions
Contact: info@threepalmsmedia.net | 239-299-7804
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1. General Terms of Service
By booking a service with Three Palms Media, you agree to the following terms and conditions. These terms are designed to protect both parties and ensure clarity and professionalism in all interactions. They apply to all services rendered by Three Palms Media, including but not limited to photography, video, floor plans, 3D content, virtual tours, branding sessions, and related media services.
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2. Compensation & Payment
Clients will be billed for services rendered. Payment is due in full within seven (7) days of the invoice date unless otherwise agreed in writing. Payment instructions and methods will be outlined on the invoice.
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3. Delivery Timeline
Turnaround times are estimated and depend on service complexity and workload:
Photos: 20–24 hours
Video: 1–3 business days
All outstanding balances must be paid before delivery. Delays due to unforeseen circumstances will be communicated promptly.
4. Late Payments
Invoices unpaid one week after delivery are subject to a 10% late fee per week on the outstanding balance. No further services will be scheduled, and future appointments may be canceled until the balance is resolved.
5. Travel Fees
Travel outside our designated service area may incur additional charges for transportation, meals, and lodging. These fees will be disclosed before services commence.
6. Cancellations & Rescheduling
Clients may reschedule or cancel up to 25 hours before their appointment without penalty. Changes made within 24 hours are subject to a $95 fee.
Exceptions may be made for emergencies or severe weather, at Three Palms Media’s discretion. We reserve the right to reschedule or cancel in the event of unforeseen circumstances. In such cases, a full refund or rescheduling will be offered.
7. Revisions
Clients may request revisions within 7 days of delivery:
Up to 3 rounds of revisions are included.
Edits must be within the original scope of the project.
Excessive or out-of-scope revisions may incur additional fees.
Three Palms Media reserves the right to deny unreasonable revision requests.
8. Non-Refundable Circumstances
Refunds will not be issued for:
• Property not selling or being withdrawn from the market
• Market or external conditions beyond our control
• Client dissatisfaction based on preference or change of mind after delivery
9. Refund Requests
Refunds must be requested in writing within 7 days of final delivery. Supporting evidence may be required. Three Palms Media will review the request within 14 business days and respond accordingly.
10. Property Access, Equipment Liability & Damage
Clients must obtain necessary permissions from property owners and/or neighbors before filming. Any damage, loss, or theft of Three Palms Media’s equipment due to client negligence is the client’s financial responsibility.
11. Authorization & Booking Responsibility
The party making the booking confirms they are authorized to do so and accepts full responsibility for payment and communications related to the services.
12. Communication & Consent
By opting in via phone, form, or booking system, you agree to receive service-related texts, calls, and emails from Three Palms Media. Communications may be recorded for quality assurance. You may opt out at any time by replying “STOP” or contacting us directly.
13. Rights and Usage
Grant of Rights
You hereby grant to Three Palms Media, and its affiliates, contractors, partners, licensees, successors, and assigns, a non-exclusive, perpetual, fully transferable, sublicensable worldwide license to create, reproduce, display, transmit, and distribute the “Work” through any media now known or later developed.
“Work” includes photo(s), video(s), 3D content, floor plans, graphics, animation, and any visual content created by Three Palms Media.
All rights not expressly granted remain with Three Palms Media, including copyright ownership. We reserve the right to use the Work for:
• Portfolio and sample use
• Marketing and promotions
• Contests and editorial display
• Syndication to commercial partners
You may not modify, sell, or license the Work to any third party without prior written consent.
14. Usage Rights
Three Palms Media grants you a non-exclusive, non-transferable, worldwide, perpetual license to use the Work for marketing:
• Real estate listings
• Your business or brokerage promotions
• Property advertising across digital platforms
You may authorize MLS and listing sites to display the Work only while the listing is active.
Once the listing agreement ends or the listing is removed, your right to publish that Work on third-party sites expires.
15. Releases, Licenses, and Authorizations
You represent that you have obtained all necessary permissions, waivers, and authorizations (“Clearances”) from property owners, residents, or other rights holders. You agree that any privacy rights have been waived by occupants or owners related to the Work.
You agree to indemnify Three Palms Media against any claims, damages, or legal actions arising from inadequate or missing Clearances.
16. Indemnification
You agree to indemnify, defend, and hold harmless Three Palms Media, LLC, its owners, officers, employees, contractors, and affiliates from any liability, damages, costs, or legal expenses (including attorney fees) arising from:
• Breach of these terms
• Unauthorized use of the Work
• Negligence or misconduct by you or anyone acting on your behalf
17. Severability
If any provision in this agreement is found to be invalid or unenforceable, the remainder of the agreement remains in full force and effect.
18. Weather Policy
Three Palms Media operates rain or shine and will make every reasonable effort to complete your scheduled shoot as planned, even in overcast or lightly rainy conditions. We understand that Florida weather can be unpredictable, and our team is equipped to work efficiently in a variety of conditions.
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Severe Weather Exceptions: If there is severe weather (lightning, heavy downpours, tropical storms, or high winds) that would endanger our team, equipment, or compromise quality, we will reach out to discuss rescheduling. Clients may also contact us if they feel rescheduling is necessary due to weather. Rescheduling due to weather is subject to availability.
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Editing Capabilities: We offer sky replacements and digital enhancements to ensure your photos still appear bright and appealing—even if the day was overcast. This allows us to maintain consistency in your marketing while keeping your timeline intact.
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Client-Initiated Weather Reschedules: If a client chooses to reschedule solely due to weather concerns within 12 hours of the appointment (and it is not deemed severe weather by our team), the standard $95 rescheduling fee may apply. We encourage clients to notify us as early as possible to avoid unnecessary fees.
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Final Note: While we strive to be flexible, rescheduling for non-severe weather can cause delays in production and affect our schedule. We appreciate your understanding as we aim to serve all clients in a timely and professional manner.
19. Amendments
Three Palms Media may update these terms at any time. Clients are encouraged to review them periodically.
20. Contact
For any questions or concerns regarding these Terms and Conditions, please reach out to:
info@threepalmsmedia.net | 239-299-7804